What Is Digital Marketing Consulting?
What is digital marketing consulting and how does it work? We explain what a consultant does, why you need one, and how to hire the right partner in Australia.
23 Sep 2026
The honest answer is, it depends what you're asking it to build.
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I get asked some version of this question almost every week at the moment: "Can we just use AI to build our website?"
The honest answer is, it depends what you're asking it to build.
A five-page brochure site for a local business and a lead-generation engine are both "websites." They are not remotely the same project though. And they don't carry the same risk if you get the build wrong.
Treating "should I use AI" as one question, with one answer, is where most of the businesses I talk to have gone wrong - not in choosing AI or not choosing it, but in skipping the step of working out what kind of website they require to achieve certain goals.
So rather than starting with the tool, I'd start with this question instead:
What does my website need to do - and does that change how it should be built?
Before AI, building a website was a 12 week project: an SEO specialist, a graphic designer, a web developer, a copywriter, a timeline, a decent budget. That built in a certain amount of forced thinking - someone or a team of many had to sit down and work out what the site needed to do before a single page got built.
AI removes most of that. You can go from nothing to a live website in a day, without ever being asked what are we trying to accomplish site wide as well as on each individual page.
That's not a criticism of the tools - it's a genuine shift in what's possible. But it does mean that the thinking that used to happen as part of the traditional website build is more often than not skipped over. I’m coming across many websites that look somewhat finished but have no logical strategy behind them for users or for search engines.
These are useful filters for deciding how much expertise your website build needs.
Is the job to have an online presence? If the job is to simply "explain who we are, what we do, why it matters and how to reach us," a relatively simple, AI-led approach may be enough.
Is the job to generate leads? Then the structure, user experience, messaging, calls to action, forms, and connection to your sales process all start to matter. More thought, consideration and human led experience and input is required.
Does it need to attract people through search? Then technical SEO and an ongoing content plan become part of the job. This article on AI-built websites and SEO goes into what to check - it’s worth reading before you commit to either an AI tool or a more traditional CMS like WordPress.
Is it connected into the rest of your business? CRM, ecommerce, booking systems, customer portals — the more your website talks to other software, the more room there is for something to break, and the stronger the case for specialist support.
The more of these that apply to your website, the more it matters that someone with the right experience is checking whether what was produced is of the quality (front end and back end) that you require.
Used well, AI is a useful part of a website project, for businesses of every size:
Strategic marketers and website developers bring years of experience from having done this hundreds of times before. They understand how a choice made today limits your options next year, and what "good" looks like for your specific industry and audience.
That is evidenced in a few practical ways:
They know what to ask for. The output you get from an AI tool is only as good as the direction you give it. Someone with website experience will approach a build — or prompt an AI tool very differently to someone building their first site with no marketing background.
They're thinking about navigation, technical requirements, how content gets managed month to month, how the setup affects search visibility and how forms connect to other systems. If you don't know what to ask, AI won't necessarily volunteer it.
They know when the output is wrong. AI can produce something that looks clean and polished but still doesn't work for the business: the wrong message for the audience, a structure that can't scale easily, a design that looks like every other site built the same way.
Who's going to manage the site after launch? Someone has to add content, monitor performance, make the necessary optimisations and fix things as they break. If that expertise is confidently covered in-house or through a partner that’s fine but if it isn't, the excitement levels of "we built it ourselves" are quite different in 6 months time.
Do you have anyone who can direct the AI tool, or critically oversee its outputs? If yes, AI can meaningfully extend what your team can do. If not, that's usually a reason to bring in outside expertise, even if only to set the strategy, structure and put together a list of best practice requirements.
Run your website through these six questions:
The more of these that point toward "high stakes," the more you should be considering a specialist leading and undertaking the build.
This doesn't have to be AI or a specialist. In practice, a strong approach may blend the two:
AI is part of the process. It doesn't necessarily have to be the whole process.
If you've read through the six questions above and you're still not sure whether your website could do with specialist input, that's usually itself a sign it's worth a second opinion - even a short one.
As a fractional CMO in Cemoh's network, this is the kind of decision I help businesses make - not just whether to use AI, but what your website needs to do, and what level of expertise that justifies. If that's useful, get in touch for a free consult.
Can I build my business website using AI?
Yes. AI tools can generate a complete website and help with content, design, and ongoing changes. Whether that's the right approach depends on how complex and important the website is, and if the relevant level of expertise is available to direct and check the work.
Is an AI-built website suitable for a small business?
A straightforward website with simple requirements can suit an AI-led approach. It's still worth planning out who will manage the site, the strategy for ranking in search results and how needs might change as the business grows.
Do I need a web designer or developer if I use AI?
AI makes website creation accessible without developer skills. Specialist input matters as a site becomes more complex, more business-critical, or more dependent on ongoing optimisation.
If your website turned out to be more strategically loaded than you expected it's worth getting a second opinion before you build, not after.
It's also worth reading this article on what to check before utilising an AI tool to build your website - ownership, SEO control, security, and who's left with it in three years.
Kelly Dimkovska is a CMO and founder of Tuesday Logic. She is a strategic partner who brings clarity, direction, and momentum.
She has 16+ years of digital marketing experience, 12 of those have been spent supporting clients in the primary care, allied health, medical device, pharmaceutical, consulting, education and not-for-profit sectors.
Expert Contributor
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