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anshu.aarora

anshu.aarora

Chief Marketing Officer

Fractional CMO | Growth Strategy | Go-to-Market | Customer Experience

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About Anshu

I'm a growth leader with more than 20 years' experience helping organisations accelerate growth by aligning strategy, marketing, sales and customer experience.

I've held executive leadership roles at SEEK and RMIT Online, where I led multidisciplinary teams across marketing, sales, product and customer success, managed multi-million-dollar budgets, and delivered sustained commercial growth in highly competitive, digitally enabled markets.

Today, as Co-Founder of The Milk, I partner with founders, CEOs and executive teams to build the capabilities that drive long-term growth. Whether launching a new product, refining a go-to-market strategy, improving customer acquisition or building an in-house growth function, I bring a practical, hands-on approach that combines strategic thinking with execution.

My experience spans marketplace businesses, education, SaaS and regulated industries, with expertise in:

  • - Growth strategy and commercial planning
  • - Go-to-market strategy and product launches
  • - Brand positioning and proposition development
  • - Customer acquisition and lifecycle marketing
  • - CRM, marketing automation and growth analytics
  • - Team design, capability building and operating models
  • - Executive coaching and stakeholder engagement


I believe sustainable growth happens when business strategy, customer insight, brand and execution work together. My role is to help organisations connect those pieces and build growth engines that continue to perform long after I've stepped away.

Experience

RMIT Online

Director of Customer Success & Growth (2022 – Present)

- Delivered sustained double-digit revenue growth and improved profitability through disciplined commercial strategy.

- Led enterprise growth across marketing, sales, product and digital commerce, launching 100+ products and expanding into international markets.

- Reduced acquisition costs by 25%, increased average order value by 35% and improved customer retention by 10 percentage points.

- Built high-performing demand generation, CRM and lifecycle marketing capabilities to drive customer growth.

- Positioned the organisation as Australia's most searched online university, generating 5B+ earned media impressions.

- Developed strategic industry partnerships generating 1,800+ enterprise leads and aligning products to workforce demand.

- Partnered with CEOs and Boards on growth strategy, portfolio investment and long-term value creation.

Qualifications

AI for Business Leaders (2026)

RMIT Online

Company Directors Course (2022)

Australian Institute of Company Directors (AICD)

MASTERS OF BUSINESS SYSTEMS (2004)

Monash University

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