Cemoh Concierge

• Location: Brisbane (Hybrid/Flexible)
• Employment Type: Full-time
• Company: Cemoh.com

About Cemoh

Cemoh is Australia’s leading fractional marketing talent platform — connecting businesses with the right marketing professionals on a retainer, project or day-rate basis. We help companies find the marketing support they need, and we help top-tier consultants do their best work.

And now we’re building a new frontline experience for clients: the Cemoh Concierge.

About the Role

As our Cemoh Concierge, you are the trusted guide who takes clients from “I think I need marketing help” to “I’ve found the perfect Cemoh”. You are the first human touchpoint for many leads, ensuring every client feels supported, understood and matched with the right consultant from our network.

Your job is to qualify, recommend, coordinate, reassure, and ultimately help close the deal.

This is a people-first role that blends customer success, light sales, talent coordination and a bit of matchmaking magic.

What You’ll Be Doing

Client Concierge & Lead Support

• Respond to incoming enquiries and guide clients through the Cemoh process
• Clarify client needs, challenges, goals and ideal working style
• Recommend suitable Cemohs (fractional CMOs, marketers, specialists) based on skill fit and availability
• Manage communication until the client is ready to onboard

Consultant Coordination

• Understand who’s in our talent pool - skills, strengths, industry experience, availability
• Reach out to Cemoh consultants for suitability and interest
• Prepare shortlists and candidate summaries for clients

Sales Support & Deal Closing

• Assist clients with proposals, quotes, onboarding steps and contract questions
• Ensure clients feel supported, confident and clear about next steps
• Follow up consistently and close warm leads
• Track conversion metrics and continually improve client experience

Operational Support

• Keep the CRM updated and clean
• Flag consultant capacity or skill gaps to the Cemoh leadership team
• Help refine the end-to-end client–Cemoh matching workflow

About You

• You’re a natural relationship builder — warm, confident, professional
• You can understand a client’s needs quickly and translate them into practical recommendations
• You’re organised and able to juggle multiple client conversations at once
• You’re commercially aware and comfortable guiding leads to a decision
• You don’t need to be a marketer, but you understand (or can learn fast) the different marketing skill sets
• You love the idea of being the first smiling face (or friendly voice/email) prospective clients encounter

Why This Role Matters

As Cemoh continues to scale, the concierge experience becomes the heart of our growth. You’ll be the reason busy CEOs, founders and marketing managers say “this is exactly the support I've been looking for”. You’ll also be the connector that helps talented Cemohs find meaningful work.

This role directly impacts:

• Lead conversion
• Customer satisfaction
• Consultant utilisation
• Overall company growth

What You’ll Get

• Competitive salary with performance incentives
• Flexible work environment (office + WFH mix)
• Access to one of Australia’s most diverse marketing talent networks
• Training in marketing strategy, consulting and client management
• Room to grow as Cemoh continues to scale nationally

How to Apply

If you love connecting people, making things happen, and helping businesses find the perfect marketing support, we’d love to hear from you.

Send your resume and a short note introducing yourself to [email protected].