What Is Digital Marketing Consulting?
What is digital marketing consulting and how does it work? We explain what a consultant does, why you need one, and how to hire the right partner in Australia.
03 Dec 2025
Thinking about hiring a Google Ads consultant? Learn how a real expert can boost your ROI, what to look for, and how to avoid the time-wasters.
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A good Google Ads consultant is more than just a campaign manager; they're a specialist who lives and breathes paid search. Their entire job is to take your ad budget and turn it into a predictable stream of leads and sales.
Think of them less as someone who just clicks buttons... and more as a strategic partner focused on one thing: turning your advertising spend into measurable business growth.
You've probably tried running Google Ads yourself, a nd if you're reading this, it likely felt like you were just setting a pile of cash on fire and hoping for the best.
It’s a story I hear all the time. You're an expert in your own field, but you feel completely lost in the maze of Google's ad platform. That nagging feeling that you're leaving money on the table... it's hard to shake. You just know customers are slipping through your fingers.
This is the moment most business owners face. The one where you have to admit you can't do it all. But bringing in a specialist isn't about giving up control. It’s about getting strategic. It’s about getting smart.
Seeing a consultant as just another line-item expense is the wrong way to look at it. A great Google Ads consultant is an investment in actual, measurable growth. They’re the person who obsesses over this stuff... so you don’t have to. It's that simple.
The Australian business scene has certainly caught on. A decade ago, it was a different world. In 2016, only 26% of Australian SMBs were running active PPC campaigns. Fast forward to 2025, and that figure has skyrocketed to 65%.
While the data shows most are seeing results—with 95% of businesses reporting a positive ROI—there's a catch. And it's a big one. A shocking 88% of keywords in average accounts produce zero sales, which really highlights just how vital an expert is.
The real value isn't just in what they do, but in what they stop you from doing. They stop you from wasting money on keywords that don't convert, ads that don't resonate, and campaigns that have no clear goal.
They bring an outside perspective and a deep, almost nerdy, understanding of the platform's quirks. They know how to turn a complex, often frustrating system into a predictable engine for your business.
So, is it worth it? When you find the right person, absolutely. They free you up to focus on what you do best—running your business—safe in the knowledge that your advertising is finally working for you, not against you.
The right partnership can deliver incredible results, just like in this case study detailing how one business achieved a 21,690% ROI with Google Ads. It’s not about spending more; it’s about spending smarter.
So, what are you actually paying for? It’s a fair question. Plenty of business owners think hiring a Google Ads consultant just means paying someone to pick a few keywords and hit ‘go’.
If only it were that simple. I wish.
A truly great consultant is your translator. They take your business goals—more leads, higher sales, better profit margins—and convert them into a language Google’s complex algorithm understands and rewards. It's a constant, hands-on process that never really stops.
Think of them as part detective, part data scientist, and part marketing strategist, all rolled into one. Their day isn't just about launching campaigns; it's about relentlessly refining them to squeeze every last drop of value from your budget.
Honestly, a good consultant gets fixated on the tiny things that make a huge difference. While you're busy running your business, they're deep in the trenches, focused on the nitty-gritty mechanics of your account.
This isn't a "set and forget" job. It's a daily grind of analysis and adjustment. It’s about constantly asking questions and testing new ideas to find what works.
Here’s a glimpse of what a consultant handles to turn your ad spend into results:
At the end of the day, they're obsessed with the small stuff so you don't have to be. Their focus on the details is what separates a profitable campaign from a money pit.
Think of it like a high-performance race car. You might own the car, but the consultant is the expert mechanic and race engineer, constantly tuning the engine, adjusting the suspension, and analysing track data to shave seconds off your lap time. Their job is to make the machine run faster and more efficiently.
Ultimately, the most important thing a Google Ads consultant does is build a predictable machine. One that doesn't just attract random visitors to your website.
Anyone can get you clicks. That's the easy part. The real skill is attracting the right kind of people... the ones who have a problem you can solve and are ready to take action.
This involves two crucial concepts they live and breathe:
Their entire day revolves around optimising these elements to ensure your budget isn't just being spent—it's being invested. They turn confusing data into clear actions that grow your bottom line.
Okay, let's get to the good stuff... the why. Why would you actually spend the money on a Google Ads consultant?
Honestly, the biggest and most immediate benefit is winning back your time. And your sanity. But it goes so much deeper than that, digging into tangible results you can see in your bank account. It’s about making your ad spend work for you, not against you.
Think of your ad budget as a leaky bucket. Right now, you're pouring money in, but it's dribbling out through dozens of tiny holes you can't even see. A good consultant is like a master plumber for your advertising. They show up, find every single leak, and plug them. Fast.
Remember that shocking statistic? That 88% of keywords in the average account do absolutely nothing but drain your budget. That's the biggest leak of all. An expert finds those dead-end keywords and cuts them loose, immediately stopping the waste.
This isn't just about trimming the fat, either. It's about redirecting that wasted money to the keywords that are actually working. The ones that bring in paying customers. Suddenly, the exact same budget starts producing dramatically better results. It feels like magic, but it's just expertise.
A huge part of an expert’s value is their ability to meticulously analyse and optimise every corner of a campaign. This includes knowing how to efficiently calculate Return on Ad Spend (ROAS) to prove their value. They don't just spend your money; they measure its return with precision, fine-tuning everything from the words in your ads to the user experience on your landing pages.
It’s about transforming your ad account from a confusing, expensive liability into a reliable, predictable engine for business growth. That’s the real goal here.
Then there's the strategic advantage, which is harder to put a number on but is just as crucial. You’re not just hiring a technician; you’re bringing on a strategist who lives and breathes this stuff every single day.
They spot market trends you'd miss. They know about Google's algorithm updates before they roll out and can pivot your strategy on a dime. They see what your competitors are doing... and they figure out how to do it better.
This person becomes your eyes and ears on the digital frontline. Here's what that really means for your business:
Hiring a consultant isn't an admission of failure. It's a strategic business decision. It’s acknowledging that your time is better spent steering the ship while you let an expert manage the engine room.
Right, this is probably the part you’re most anxious about. And you should be. The marketing world is absolutely full of people who talk a big game but can’t back it up.
So how do you find a genuine pro? Someone who will treat your money like it's their own?
It's actually not as hard as you think once you know what to look for. Think of it like buying a used car. You don’t need to be a mechanic, but you do need to know where to look for rust and how to listen for a dodgy engine noise. Let's give you a field guide for spotting the good ones… and a few giant red flags to run away from.
A great Google Ads consultant acts less like a supplier and more like a business partner. They're invested. You'll feel it in the questions they ask and the way they talk about your business.
They focus on what really matters. They're not just trying to impress you with jargon or flashy numbers that don't mean anything.
Here are the signs you’re talking to a pro:
A great consultant sells you a strategy, not a secret. They're confident enough in their skills that they don't need to hide behind a mysterious "proprietary process." They'll happily walk you through what they plan to do and why.
Ultimately, you're looking for someone who feels like a teammate. If you’re just starting your search, our guide on how to hire a marketing consultant offers a solid framework that applies here, too.
Now for the other side of the coin. The cowboys. The ones who give the rest of the industry a bad name. Their sales pitch often sounds too good to be true, because it is.
With Google Ads costs in Australia creeping up, a bad consultant can burn through your budget with alarming speed. The average cost per click for a Search campaign in Australia is around $4.42, and while that's better than in the US, it's still a significant investment. You need to be sure every one of those clicks has a purpose, especially when you consider that 45% of businesses fail within their first 90 days on the platform, usually due to poor management. These are the red flags to watch for, as detailed in recent industry benchmarks that you can read more about on the RockingWeb blog.
Be incredibly wary if you hear any of these:
Finding the right person is about trusting your gut but verifying with facts. Look for transparency, a focus on business results, and a genuine interest in your success.
You've done it. You’ve found your expert, signed the agreement, and you're ready to get started. So... now what?
This is where so many business owners get a bit antsy. It’s easy to think you’ll flick a switch and watch the sales pour in overnight. But that's not how it works. A great Google Ads consultant follows a methodical process, and the first 90 days are all about building a rock-solid foundation for long-term success.
Think of it less like a sprint and more like building a house. You can't put the roof on before the walls are up.
So, what should you really expect? Here’s a realistic timeline of what happens after you hire an expert.
Let's break down each of these crucial phases in a bit more detail.
The first 30 days are all about discovery and cleanup. It kicks off with a deep-dive call where they'll ask you a million questions about your business, your customers, your profit margins... everything. Don't be surprised if they're more interested in your business goals than your current click-through rate.
Next, they’ll get secure access to all your accounts. Then comes the most crucial part: the audit. They’ll comb through your Google Ads account, looking for all the leaky pipes. Think wasted spend, pointless keywords, and broken conversion tracking. You'd be amazed how often tracking is set up incorrectly, meaning the data you thought you had was completely wrong.
By the end of this month, the goal is to have a clean, stable account ready for real growth.
The first month isn’t about hitting record sales. It's about stopping the bleeding and making sure every dollar you spend from here on out has a clear purpose and can be accurately measured.
This process lays the groundwork for everything that follows, moving from initial assessment to sustained growth.
As you can see, it's a journey from initial research and cleanup to strategic testing and finally, to measurable growth.
Now that the foundation is solid, month two is for experimentation. This is where your consultant really starts to earn their keep.
They'll launch new, tightly structured campaigns based on their initial research. This isn't just a "set and forget" situation. They'll be actively testing different things to see what your audience responds to.
This phase is all about gathering data. Some tests will work brilliantly. Others will fail. That’s okay... that’s the whole point. Every "failure" is just data telling you what not to do next. If you're keen to understand the basics of campaign creation yourself, our guide on how to set up a Google Ad campaign is a great place to start.
By the time you hit month three, things should start to look a lot clearer. The wild guessing is over, replaced by reliable data. Your consultant will now have a much better idea of what works for your specific business.
This is the month for doubling down on the winners and cutting the losers. They'll take the successful experiments from month two and allocate more budget to them, scaling up what’s proven to deliver results. The campaigns become more efficient, your cost per lead should start to drop, and you’ll see a much clearer path forward.
Communication is key throughout this whole process. You should be receiving regular, easy-to-understand reports and having scheduled chats to discuss progress. Setting these expectations early is the secret to a successful, long-term partnership.
Let me be crystal clear: hiring a Google Ads consultant isn't a 'set and forget' service. The best results, the ones that truly move the needle for your business, always come from a genuine partnership. And that means you have a role to play, too.
Finding a great Google Ads consultant is the first step, but making the relationship thrive is what lands you the big wins. It all boils down to communication and shared goals. It sounds simple, but this is exactly where most partnerships either succeed or fail.
Think about it this way: your consultant sees all the data—the clicks, the impressions, the conversions. But you see what happens after the click.
You’re the one on the ground. You know when a lead from a campaign comes through and they're a perfect fit. You also definitely know when you get a string of tyre-kickers who waste your time. That feedback is absolute gold.
Running a new sale next month? Tell them. Just launched a new product line? They need to know.
When you're both working from the same script, that's when the magic happens. Your real-world insights, combined with their data expertise, create a powerful feedback loop that constantly makes your campaigns smarter and more profitable.
Without that flow of information, they’re just optimising in the dark.
Another huge part of a successful partnership is learning to speak the same language. It's incredibly easy to get fixated on vanity metrics like total ad spend or the number of clicks. But honestly, those numbers don't pay the bills.
A good consultant will help you shift your focus to the metrics that actually matter to your bottom line. We’re talking about things like:
Once you start having conversations around these numbers, everything changes. The discussions become more strategic and laser-focused on growth. You’re no longer just talking about advertising; you’re talking about building your business. This empowers you to make sure their hard work is always perfectly aligned with what you're trying to achieve.
Interestingly, many of these principles apply just as well to other specialised services, like engaging in marketing automation consulting to refine your customer journey. The core idea is the same: find a true partner, communicate openly, and stay focused on shared outcomes.
You’ve got questions, and that’s a good thing. It means you’re taking this seriously. Here are a few of the most common things business owners ask when they're thinking about getting professional help with their Google Ads.
We've got straight, simple answers to help you make the right call.
Ah, the big one. Look, there’s no single price tag, but consultant fees usually fall into a few buckets. Some charge a percentage of your monthly ad spend, often around 10-15%. Others prefer a flat monthly retainer, which can range from a few hundred to several thousand dollars depending on how complex your campaigns are.
The key isn't the price itself, but the value you get back. A cheaper consultant who wastes your ad budget is far more expensive than a pricier expert who doubles your return.
It's better to think about it in terms of investment, not cost. A good consultant shouldn't cost you anything; they should make you money by delivering a return that far exceeds their fee and your ad spend combined.
Patience is a virtue here. It’s not like flicking on a light switch. The first month is almost always about discovery—auditing your account, cleaning up the mess, and building a solid foundation for growth.
You should start seeing meaningful data and early positive trends in the second month. By the end of 90 days, you should have a very clear picture of what's working, with a noticeable improvement in key metrics like your cost per lead. Anyone promising you overnight success isn't being straight with you.
This is a great question, and it really comes down to what you need. A freelance Google Ads consultant is a specialist, an expert practitioner. You're hiring the individual's brain and hands-on skill. This often means more direct communication and a deeper personal investment in your account.
An agency, on the other hand, gives you a team. You might have an account manager, a strategist, and a copywriter. This can be great for larger, more complex needs but can sometimes mean your account is handled by a more junior person. There’s no right or wrong answer; it just depends on whether you want a dedicated specialist or the resources of a larger team.
Finding the right Google Ads consultant can feel like a huge task, but it doesn't have to be. Platforms like Cemoh connect you with the top 1% of pre-vetted marketing talent, matching you with an expert who understands your industry and your goals. We make it simple to find a true partner for your business. Find your expert at https://cemoh.com.
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